online dispute resolution
Online Dispute Resolution
According to EU Regulation No. 524/2013 (Online Dispute Resolution in Consumer Affairs), the European Commission provides a platform on which you, as a consumer, can apply for out-of-court dispute resolution through your online purchase contracts in disputes with us as an Internet merchant.
The platform for online dispute resolution can be found under the link: https://ec.europa.eu/consumers/odr/
We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board.